Search Results for: extraordinary outcomes

Extraordinary Outcomes

Extraordinary Outcomes PDF
Author: Moshe F. Rubinstein
Publisher: John Wiley & Sons
Size: 63.32 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 240
View: 2501

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Extraordinary Outcomes Book Description

by Moshe F. Rubinstein, Extraordinary Outcomes Books available in PDF, EPUB, Mobi Format. Download Extraordinary Outcomes books, Steel your team against the unexpected by planning for uncertainty Extraordinary Outcomes presents an innovative approach to thinking and planning, giving leaders a playbook for dealing with uncertainty. Written by internationally recognized authorities on problem solving and creativity in organizations, this book provides an alternative outlook on business strategy and people management for leaders navigating uncertain waters, where the future is anything but guaranteed. The framework is the result of research in multiple fields and the authors' experiences with individuals, teams, and organizations, with examples from real-world situations that illustrate the concepts and dynamics at work to give readers deeper insight. The focus is on conquering uncertainty ? eliminating it where possible, reducing it where it can be reduced, and embracing it when it's inevitable. Traditional ways of thinking and planning do not work in the face of an uncertain future. Frequently there are just no guarantees, nothing written in stone, and even a fortune-teller couldn't accurately predict the outcome. Extraordinary Outcomes helps leaders prepare for that, with strategies geared toward preparedness and embracing uncertainty. Learn why skills and talent are only two pieces of a bigger puzzle Discover how to better galvanize the team, and keep them motivated long-term Connect to a purpose that inspires enthusiastic engagement Conquer uncertainty, and develop a strategy for dealing with mistakes No one likes to be caught off guard, and the consequences can be severe at the organizational level. Leaders can't be psychic, but they can plan for possible outcomes and always have a solution at the ready. For those who like to have an answer for everything, Extraordinary Outcomes provides a roadmap toward an uncertainty-proof strategy for doing business.


Fabled Service

Fabled Service PDF
Author: Betsy Sanders
Publisher: Jossey-Bass
Size: 10.80 MB
Format: PDF
Category : Consumer satisfaction
Languages : en
Pages : 128
View: 5371

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Fabled Service Book Description

by Betsy Sanders, Fabled Service Books available in PDF, EPUB, Mobi Format. Download Fabled Service books, As vice president and general manager of Nordstrom, Inc., for 12 years, Elizabeth Sanders made Nordstrom the benchmark against which any company, retail or otherwise, now measures itself. In Fabled Service, Sanders defines legendary service and explores the benefits and drawbacks of providing it to customers.


Fabled Service

Fabled Service PDF
Author: Bonnie Jameson
Publisher: Jossey-Bass
Size: 13.10 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 144
View: 2813

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Fabled Service Book Description

by Bonnie Jameson, Fabled Service Books available in PDF, EPUB, Mobi Format. Download Fabled Service books, Develop standard-setting customer service! Based on the best-selling book Fabled Service by BetsySanders! This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively... and more! Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer's Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning areas: understanding him or herselfand others; planning for results; and product/service knowledge.The Guide also includes 12 prepared activities that correspond withthe three learning areas. Using results from the survey, you chooseactivities that will help your group improve in its weaker areas.Each activity specifies goals, materials needed, time required,physical setting, and process (including questions to help youreview what was learned and help people understand what can beapplied to every day situations). You will need to order a Participant Workbook for each personinvolved in the training. The Workbook includes a copy of thesurvey and participant materials for each activity. Create great service that gets customers talking!


Strategic Review

Strategic Review PDF
Author:
Publisher:
Size: 61.61 MB
Format: PDF
Category : Strategy
Languages : en
Pages :
View: 1262

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Strategic Review Book Description

by , Strategic Review Books available in PDF, EPUB, Mobi Format. Download Strategic Review books, ... dedicated to the advancement and understanding of those principles and practices, military and political, which serve the vital security interests of the United States.


Fabled Service Participant Workbook

Fabled Service  Participant Workbook PDF
Author: Bonnie Jameson
Publisher: Pfeiffer
Size: 63.83 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 75
View: 567

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Fabled Service Participant Workbook Book Description

by Bonnie Jameson, Fabled Service Participant Workbook Books available in PDF, EPUB, Mobi Format. Download Fabled Service Participant Workbook books, Develop standard-setting customer service! Based on the best-selling book Fabled Service by Betsy Sanders! This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively... and more! Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Create great service that gets customers talking!


Mentored By A Millionaire

Mentored by a Millionaire PDF
Author: Steven K. Scott
Publisher: John Wiley & Sons
Size: 54.72 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 288
View: 4255

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Mentored By A Millionaire Book Description

by Steven K. Scott, Mentored By A Millionaire Books available in PDF, EPUB, Mobi Format. Download Mentored By A Millionaire books, Unlike any book you’ve ever read, Mentored by a Millionaire is made up of fifteen mentoring sessions in which you will be mentored in the strategies, skills, and techniques used by super achievers who have become the world’s most successful men and women. You will be mentored in these sessions by Steve Scott, a man who has not only made millions himself, but has helped dozens of others make millions as well.


Radical Outcomes

Radical Outcomes PDF
Author: Juliana Stancampiano
Publisher: Wiley
Size: 46.10 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 208
View: 4720

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Radical Outcomes Book Description

by Juliana Stancampiano, Radical Outcomes Books available in PDF, EPUB, Mobi Format. Download Radical Outcomes books, Create simple, engaging, and effective outputs that actually get results Billions of corporate dollars are spent every year on initiatives to help people succeed in their job, but much of it goes to waste. Across industries, people are scrambling to find what they need to grow and improve at work, and executives are left wondering why these initiatives aren’t effective. Author Juliana Stancampiano has plumbed the depths of this massive disconnect with her team. With this book, she bridges the gap. Radical Outcomes is a blueprint for a new way of working. Instead of taking old methods and retrofitting them for new technology, Stancampiano unveils a collaborative, fast, and effective way of working that avoids randomness and organizational drag. The book offers a new way of working—the future of the way people and teams will work together. Find out how to get tangible results through a structured process Cut through noise and information overload to give people what they really need Design the right output for the right outcome Improve and succeed no matter where you are in the organization Find out how to create radical outcomes through high performing teams—and get started today.


Creativity

Creativity PDF
Author: Robert W. Weisberg
Publisher: John Wiley & Sons
Size: 77.97 MB
Format: PDF, Mobi
Category : Psychology
Languages : en
Pages : 416
View: 570

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Creativity Book Description

by Robert W. Weisberg, Creativity Books available in PDF, EPUB, Mobi Format. Download Creativity books, How cognitive psychology explains human creativity Conventional wisdom holds that creativity is a mysterious quality present in a select few individuals. The rest of us, the common view goes, can only stand in awe of great creative achievements: we could never paint Guernica or devise the structure of the DNA molecule because we lack access to the rarified thoughts and inspirations that bless geniuses like Picasso or Watson and Crick. Presented with this view, today's cognitive psychologists largely differ finding instead that "ordinary" people employ the same creative thought processes as the greats. Though used and developed differently by different people, creativity can and should be studied as a positive psychological feature shared by all humans. Creativity: Understanding Innovation in Problem Solving, Science, Invention, and the Arts presents the major psychological theories of creativity and illustrates important concepts with vibrant and detailed case studies that exemplify how to study creative acts with scientific rigor. Creativity includes: * Two in-depth case studies--Watson and Crick's modeling of the DNA structure and Picasso's painting of Guernica-- serve as examples throughout the text * Methods used by psychologists to study the multiple facets of creativity * The "ordinary thinking" or cognitive view of creativity and its challengers * How problem-solving and experience relate to creative thinking * Genius and madness and the relationship between creativity and psychopathology * The possible role of the unconscious in creativity * Psychometrics--testing for creativity and how personality factors affect creativity * Confluence theories that use cognitive, personality, environmental, and other components to describe creativity Clearly and engagingly written by noted creativity expert Robert Weisberg, Creativity: Understanding Innovation in Problem Solving, Science, Invention, and the Arts takes both students and lay readers on an in-depth journey through contemporary cognitive psychology, showing how the discipline understands one of the most fundamental and fascinating human abilities. "This book will be a hit. It fills a large gap in the literature. It is a well-written, scholarly, balanced, and engaging book that will be enjoyed by students and faculty alike." --David Goldstein, University of Toronto


The 5 Choices

The 5 Choices PDF
Author: Kory Kogon
Publisher: Simon and Schuster
Size: 21.27 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 288
View: 6073

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The 5 Choices Book Description

by Kory Kogon, The 5 Choices Books available in PDF, EPUB, Mobi Format. Download The 5 Choices books, “The 5 Choices provides the methods to get the right things done, not try to get everything done, and to feel like you made a meaningful contribution at the end of the day.” —Kevin Turner, former COO of Microsoft For fans of Deep Work, Great at Work, and the 7 Habits of Highly Effective People, The 5 Choices is an essential guide for understanding productivity and time-management in the 21st century. Every day brings us a crushing wave of demands: a barrage of texts, emails, interruptions, meetings, phone calls, tweets, breaking news—not to mention the high-pressure demands of our jobs—which can be overwhelming and exhausting. The sheer number of distractions can threaten our ability to think clearly, make good decisions, and accomplish what matters most, leaving us worn out and frustrated. From the business experts at FranklinCovey, The 5 Choices is an exploration of modern productivity. It offers powerful insights drawn from the latest neuroscience research and decades of experience in the time-management field to help you master your attention and energy management. The 5 Choices is time management redefined: through five fundamental choices, it increases the productivity of individuals, teams, and organizations, and empowers individuals to make selective, high-impact choices about where to invest their valuable time, attention, and energy. The 5 Choices—like “Act on the Important, Don’t React to the Urgent” and “Rule Your Technology, Don’t Let It Rule You”—will not only increase your productivity, but also provide a renewed sense of engagement and accomplishment. You will quickly find yourself moving beyond thinking, “I was so busy today, what did I actually accomplish?” to confidently realizing “I did everything I needed to accomplish today—and did it meaningfully.”