Search Results for: extraordinary outcomes

Extraordinary Outcomes

Extraordinary Outcomes PDF
Author: Iris R. Firstenberg
Publisher: John Wiley & Sons
Size: 79.95 MB
Format: PDF, Docs
Category : Business & Economics
Languages : en
Pages : 240
View: 5585

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Extraordinary Outcomes Book Description

by Iris R. Firstenberg, Extraordinary Outcomes Books available in PDF, EPUB, Mobi Format. Download Extraordinary Outcomes books, Steel your team against the unexpected by planning foruncertainty Extraordinary Outcomes presents an innovative approach tothinking and planning, giving leaders a playbook for dealing withuncertainty. Written by internationally recognized authorities onproblem solving and creativity in organizations, this book providesan alternative outlook on business strategy and people managementfor leaders navigating uncertain waters, where the future isanything but guaranteed. The framework is the result of research inmultiple fields and the authors' experiences with individuals,teams, and organizations, with examples from real-world situationsthat illustrate the concepts and dynamics at work to give readersdeeper insight. The focus is on conquering uncertainty –eliminating it where possible, reducing it where it can be reduced,and embracing it when it's inevitable. Traditional ways of thinking and planning do not work in theface of an uncertain future. Frequently there are just noguarantees, nothing written in stone, and even a fortune-tellercouldn't accurately predict the outcome. ExtraordinaryOutcomes helps leaders prepare for that, with strategies gearedtoward preparedness and embracing uncertainty. Learn why skills and talent are only two pieces of a biggerpuzzle Discover how to better galvanize the team, and keep themmotivated long-term Connect to a purpose that inspires enthusiastic engagement Conquer uncertainty, and develop a strategy for dealing withmistakes No one likes to be caught off guard, and the consequences can besevere at the organizational level. Leaders can't be psychic, butthey can plan for possible outcomes and always have a solution atthe ready. For those who like to have an answer for everything,Extraordinary Outcomes provides a roadmap toward anuncertainty-proof strategy for doing business.


Fabled Service

Fabled Service PDF
Author: Betsy Sanders
Publisher: Jossey-Bass
Size: 14.41 MB
Format: PDF, ePub
Category : Consumer satisfaction
Languages : en
Pages : 128
View: 7518

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Fabled Service Book Description

by Betsy Sanders, Fabled Service Books available in PDF, EPUB, Mobi Format. Download Fabled Service books, As vice president and general manager of Nordstrom, Inc., for 12 years, Elizabeth Sanders made Nordstrom the benchmark against which any company, retail or otherwise, now measures itself. In Fabled Service, Sanders defines legendary service and explores the benefits and drawbacks of providing it to customers.


Fabled Service

Fabled Service PDF
Author: Bonnie Jameson
Publisher: Jossey-Bass
Size: 64.87 MB
Format: PDF, Docs
Category : Business & Economics
Languages : en
Pages : 144
View: 647

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Fabled Service Book Description

by Bonnie Jameson, Fabled Service Books available in PDF, EPUB, Mobi Format. Download Fabled Service books, Develop standard-setting customer service! Based on the best-selling book Fabled Service by BetsySanders! This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively... and more! Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer's Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning areas: understanding him or herselfand others; planning for results; and product/service knowledge.The Guide also includes 12 prepared activities that correspond withthe three learning areas. Using results from the survey, you chooseactivities that will help your group improve in its weaker areas.Each activity specifies goals, materials needed, time required,physical setting, and process (including questions to help youreview what was learned and help people understand what can beapplied to every day situations). You will need to order a Participant Workbook for each personinvolved in the training. The Workbook includes a copy of thesurvey and participant materials for each activity. Create great service that gets customers talking!


Re Think Innovation

RE Think Innovation PDF
Author: Carla Johnson
Publisher: Morgan James Publishing
Size: 65.70 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages :
View: 3413

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Re Think Innovation Book Description

by Carla Johnson, Re Think Innovation Books available in PDF, EPUB, Mobi Format. Download Re Think Innovation books, RE:Think Innovation makes coming up with great ideas everybody’s business. People think innovation isn’t sustainable, so they make it much harder than it has to be. Experts portray it as confusing and complicated so they can charge big fees. Executives make it intimidating and complex, so they appear smarter and important. Traditional innovators imply you need a special degree or training to know how to do it right. The truth is, consistently coming up with great ideas isn’t a talent one is born with or a skill that takes years to learn. It’s actually a simple 5-step framework that anyone can follow to look at the work that they do differently, and have a bigger impact on the people they serve. RE:Think Innovation answers the question of how to tie individual competence with innovation techniques to direct corporate outcomes. Within its pages, Carla Johnson shows how to create a unified, idea-driven employee base that delivers more ideas in a shorter amount of time. Ultimately, this is the path that makes organizations genuinely nimble, passionate, innovative powerhouses that deliver extraordinary outcomes for sustained periods of time.


Fabled Service Participant Workbook

Fabled Service  Participant Workbook PDF
Author: Bonnie Jameson
Publisher: Pfeiffer
Size: 61.66 MB
Format: PDF, ePub
Category : Business & Economics
Languages : en
Pages : 75
View: 2045

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Fabled Service Participant Workbook Book Description

by Bonnie Jameson, Fabled Service Participant Workbook Books available in PDF, EPUB, Mobi Format. Download Fabled Service Participant Workbook books, Develop standard-setting customer service! Based on the best-selling book Fabled Service by BetsySanders! This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively... and more! Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer's Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning areas: understanding him or herselfand others; planning for results; and product/service knowledge.The Guide also includes 12 prepared activities that correspond withthe three learning areas. Using results from the survey, you chooseactivities that will help your group improve in its weaker areas.Each activity specifies goals, materials needed, time required,physical setting, and process (including questions to help youreview what was learned and help people understand what can beapplied to every day situations). You will need to order a Participant Workbook for each personinvolved in the training. The Workbook includes a copy of thesurvey and participant materials for each activity. Create great service that gets customers talking!


Perspectives In Critical Thinking

Perspectives in Critical Thinking PDF
Author: Danny K. Weil
Publisher: Peter Lang Pub Incorporated
Size: 23.78 MB
Format: PDF, Kindle
Category : Literary Collections
Languages : en
Pages : 220
View: 3858

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Perspectives In Critical Thinking Book Description

by Danny K. Weil, Perspectives In Critical Thinking Books available in PDF, EPUB, Mobi Format. Download Perspectives In Critical Thinking books, Annotation A diverse group of educators in grade school to university level teaching posts, as well as community activists, PhD students, and researchers, discuss methods, concepts, and tools for teaching critical thinking skills, from learning to reason dialectically to using a journal to develop critical thinking skills in the classroom. Annotation c. Book News, Inc., Portland, OR (booknews.com)


Rethinking Palliative Care

Rethinking Palliative Care PDF
Author: Paul Sinclair
Publisher:
Size: 15.43 MB
Format: PDF, ePub
Category : Medical
Languages : en
Pages : 246
View: 7674

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Rethinking Palliative Care Book Description

by Paul Sinclair, Rethinking Palliative Care Books available in PDF, EPUB, Mobi Format. Download Rethinking Palliative Care books, This book's striking message is that palliative care does not deliver on its aims to value people who are dying and make death and dying a natural part of life. This book draws from wider social science perspectives and critically and specifically applies these perspectives to palliative care and its dominant medical model. Applying Social Role Valorisation, the author argues for the de-institutionalisation of palliative care and the development of an alternative framework to the approaches found in hospices, palliative care units and community-based palliative care services. He offers a new conceptualisation of death and loss that refines and expands modern understandings in a way that also resonates with traditional religious views concerning death. Wide-ranging recommendations advise fundamental change in the concept of palliative care, the way support and services are organised and the day to day practice of palliative care.Rethinking palliative care will be of interest to academics, students and practitioners in palliative care as well as those in disability, social policy, sociology, social work, religion, thanatology, nursing and other health related fields.


The Outcomes Mandate

The Outcomes Mandate PDF
Author: Elaine Liebman Cohen
Publisher: Mosby Incorporated
Size: 47.17 MB
Format: PDF
Category : Medical
Languages : en
Pages : 455
View: 2222

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The Outcomes Mandate Book Description

by Elaine Liebman Cohen, The Outcomes Mandate Books available in PDF, EPUB, Mobi Format. Download The Outcomes Mandate books, The Outcomes Mandate: Case Management in Health Care Today describes many different methods and solutions to managing outcomes in a multitude of health care settings. Roughly 100 national and international experts discover the method that best describes the success (or lack of it) in the programs they designed, implemented, and evaluated. This diversity provides valuable insights that you can learn from and apply to your own health care setting to ensure successful outcomes.


The Economics Of Alfred Marshall

The Economics of Alfred Marshall PDF
Author: Herbert Joseph Davenport
Publisher: Augustus m Kelley Pubs
Size: 17.71 MB
Format: PDF, Kindle
Category : Economics
Languages : en
Pages : 481
View: 5919

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The Economics Of Alfred Marshall Book Description

by Herbert Joseph Davenport, The Economics Of Alfred Marshall Books available in PDF, EPUB, Mobi Format. Download The Economics Of Alfred Marshall books, Original edition 1935.